Support

Customer Service and Factory Order Desk

SteppIR strives to provide you with the best customer service possible.  To place an order online, please visit our Shop section.  For order status, shipping or billing questions, or any problem at all you are experiencing, please call our Customer Service and Factory Order Desk at 1-425-453-1910 (Option 1).  Alternatively, you can also contact us at sales@steppir.com.

Technical Support Appointments

If you need advice, clarification, additional information, or experience any problem whatsoever with our products, our technical support team can be reached via appointments or via email at support@steppir.com. Before you setup a technical support appointment, we highly recommend you check out our troubleshooting tips below.

Troubleshooting Tips

Our technical support appointments are open Monday thru Friday, 10:00 AM to 4:00 PM PST, and can be upwards of 30 minutes to ensure sufficient time to review and troubleshoot your antenna. Please follow the link below to setup your appointment today!

Schedule an Appointment

Returning Products for Repair

In the event of a failure of a SteppIR product that cannot be remedied by technical support, there are several options available to facilitate repair.  Our goal is to provide fast and fair support to our customers, so you can focus on far more important things, like working RARE DX!  All of the options below are tailored to get you up and running again as soon as possible.

Controller Swap:

Do you have a defective controller?  Send in your controller as a “core”, and we will send you back the latest SDA 2000 OptimizIR controller at a discount!

• Fluidmotion controller > SDA 100 or OptimizIR – $100 discount
• SDA 100 controller > OptimizIR – $150 discount

This is a good way to upgrade to the latest technology at a greatly reduced cost. Give us a call today! 

Controller Repair:

We offer repair services for damaged controllers. Fill out an RMA form following the link below:

Return Repair Form

Firmware Update:

Having trouble updating your controller? Send us your controller and we will perform the firmware update for you, just pay shipping. Fill out an RMA form below and indicate the firmware update in the description.

Return Repair Form

SteppIR Support Groups

SteppIR IO Group

The SteppIR IO group is an information exchange group for SteppIR products. It is a great place to ask questions of other SteppIR owners. You will need to join the group to get to the majority of content on the site. Click the link below to get to the SteppIR IO Group.

SteppIR Facebook Community Group

The new company Facebook group serves a similar purpose as the IO Group listed above but with a more modernized platform. Facebook offers an easier to use forum with better content management so we expect the yahoo forum will eventually transfer to this new community or use it for alternative purposes. Be one of the first to get the group started and continue growing the community! Click the link below to get to the SteppIR Facebook Group.