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The most potent single tower antenna systems ever seen in Amateur Radio

SteppIR: At Your Service

We are proud to be here to provide world-class support and service to our customers and our community.   See below for support details and please contact us if you have any questions or comments.

Support

Customer Service and Factory Order Desk

SteppIR strives to provide you with the best customer service possible.  To place an order online, please visit our Shop section.  For order status, shipping or billing questions, or any problem at all you are experiencing, please call our Customer Service and Factory Order Desk at 1-425-453-1910 (Option 1).  Alternatively, you can also contact us at sales@steppir.com.


Technical Support Hotline

If you need advice, clarification, additional information, or experience any problem whatsoever with our products, our Technical Support Hotline can be reached at 1-425-453-1910 (Option 2) or support@steppir.com.  Before you call technical support, we highly recommend you check out our troubleshooting tips below.

Troubleshooting Tips

Our Technical Support Hotline accepts messages 24 hours a day, seven days a week.  Please leave your name, callsign, and phone number and we'll call you back as soon as possible. We try to return all calls by the next business day whenever possible and most are returned the same day.  Our live support hours are Monday thru Friday, 9:30 AM to 5:00 PM PST (12:30 PM to 8:00 PM EST).


Returning Products for Repair

In the event of a failure of a SteppIR product that cannot be remedied by technical support, there are several options available to facilitate repair.  Our goal is to provide fast and fair support to our customers, so you can focus on far more important things, like working RARE DX!  All of the options below are tailored to get you up and running again as soon as possible.

Controller Swap:

Do you have a defective controller?  Send in your controller as a "core", and we will send you back the latest SDA 2000 OptimizIR controller at a discount!

  • Fluidmotion controller > SDA 100 or OptimizIR - $100 discount
  • SDA 100 controller > OptimizIR - $150 discount

This is a good way to upgrade to the latest technology at a greatly reduced cost. Give us a call today! 

Controller Repair:

We offer repair services for damaged controllers. Fill out an RMA form following the link below:

Return Repair Form

Firmware Update:

Having trouble updating your controller? Send us your controller and we will perform the firmware update for you, just pay shipping. Fill out an RMA form below and indicate the firmware update in the description.

Return Repair Form


SteppIR Support Groups

 

SteppIR IO Group

The SteppIR IO group is an information exchange group for SteppIR products. It is a great place to ask questions of other SteppIR owners. You will need to join the group to get to the majority of content on the site. Click the link below to get to the SteppIR IO Group.

SteppIR Facebook Community Group

The new company Facebook group serves a similar purpose as the IO Group listed above but with a more modernized platform. Facebook offers an easier to use forum with better content management so we expect the yahoo forum will eventually transfer to this new community or use it for alternative purposes. Be one of the first to get the group started and continue growing the community! Click the link below to get to the SteppIR Facebook Group.

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Join the SteppIR Community for Newsletter, New Product Releases, and Specials.

HAPPY4THHappy 4th of July!

 - SteppIR would like to wish a happy 4th of July to all of our HF enthusiasts this upcoming week by offering 10% off of all SteppIR merchandise (thats right, ALL of it) in celebration of this national holiday.

 - Simply enter the coupon HAPPY4TH during checkout to save 10% off of your next purchase.

 - This promotional offer will be ending on the 11th of July, so hurry up and cash in on these great savings!

*We will be taking a company holiday this Friday July 3rd, so if you have any questions, please shoot us an email at sales@steppir.com, or leave us a detailed message, and we will get back to you first thing on Monday!