The most potent single tower antenna systems ever seen in Amateur Radio
SteppIR: At Your Service
We are proud to be here to provide world-class support and service to our customers and our community. See below for support details and please contact us if you have any questions or comments.
Sales and Customer Service
Orders can be placed online, by email or by telephone. To place an order online, please visit the Shop section of our website. Note that the search bar on our shop page can search by description or part number. If you know what you want to order, we encourage you to use the online ordering system. Email is great for prior-to-order questions or questions regarding lead times and shipping/billing questions – email at email@example.com. If assistance is needed in selecting a particular part, or help is needed in selecting the correct antenna system, we are available 9:30-4:30 PST for telephone inquiries at 425.453.1910.
SteppIR provides free technical support via email or by online scheduling of telephone appointments. To schedule a free 30 minute technical support call, click on the link below.
If there is a need to bypass our free email or telephone technical support system, SteppIR offers direct-call support that does not require making an appointment. These calls are billed at an hourly rate. For this service, call us at 425.453.1910.
Technical Support Resources
SteppIR tests every individual element housing unit (EHU) and every electronic controller, before shipping. The odds of there being a manufacturing defect as part of a new antenna installation are extremely low – most issues are isolated to customer wiring problems – wiring of a SteppIR is not difficult, but it does take patience and accuracy. We will always require that a voltage resistance test is conducted as part of any troubleshooting process. Most issues can be self-solved by using information found on this page, click on the troubleshooting link below for more information.
EHU Identification and Selection
This is a great resource for determining the correct EHU for a given antenna, whether you need to order a new one or have issues with an existing EHU
Returning Products for Repair
In the event of a failure of a SteppIR product that cannot be remedied by technical support, there are several options available to facilitate repair. Our goal is to provide fast and fair support to our customers, so you can focus on far more important things, like working RARE DX! All of the options below are tailored to get you up and running again as soon as possible.
At SteppIR, we understand that there may be a desire for our customers to upgrade to the latest electronic controller. To help with this decision, we offer credits toward new controller purchases as follows:
- Fluidmoton/original controller, working or defective: $150 credit towards new controller purchase.
- SDA 100 defective; $200 credit towards new controller purchase.
- SDA 100 in good working condition: $300 credit towards new controller purchase.
OptimizIR 1: Upgrade available to OptimizIR 2 controller; https://consumer.steppir.com/shop/controllers-analyzers/optimizir-2-0-front-display-upgrade/
Note that on any credits, the controllers must be shipped back to SteppIR at the customer’s expense. An RMA form will be required for the old controller to be sent in, after making the purchase: https://consumer.steppir.com/support/rma-repair-form/
We offer repair services for damaged controllers. Fill out an RMA form following the link below:
Having trouble updating your controller? Send us your controller and we will perform the firmware update for you, just pay shipping. Fill out an RMA form below and indicate the firmware update in the description.