The most potent single tower antenna systems ever seen in Amateur Radio
Support
Customer Service and Factory Order Desk
SteppIR strives to provide you with the best customer service possible. To place an order online, please visit our Shop section. For order status, shipping or billing questions, or any problem at all you are experiencing, please call our Customer Service and Factory Order Desk at 1-425-453-1910 ext100. Alternatively, you can also contact us at sales@steppir.com.
Technical Support Hotline
If you need advice, clarification, additional information, or experience any problem whatsoever with our products, our Technical Support Hotline can be reached at 1-425-453-1910 ext475 or support@steppir.com. Before you call technical support, we highly recommend you check out our troubleshooting tips below.
Our Technical Support Hotline accepts messages 24 hours a day, seven days a week. Please leave your name, callsign, and phone number and we'll call you back as soon as possible. We try to return all calls by the next business day whenever possible and most are returned the same day. Our live support hours are Monday thru Friday, 9:30 AM to 4:30 PM PST (12:30 PM to 7:30 PM EST).
Returning Products for Repair
In the event of a failure of a SteppIR product that cannot be remedied by technical support, there are several options available to facilitate repair. Our goal is to provide fast and fair support to our customers, so you can focus on far more important things, like working RARE DX! All of the options below are tailored to get you up and running again as soon as possible.
Warranty repair of an existing EHU (Item #04125)
This option is available for SteppIR owners that have purchased an EHU within the 2 year warranty period. For this option, please fill out our online return for repair form and send the unit back. We will evaluate the unit so that we are certain that the failure is covered under warranty, repair the EHU and send it back to the customer. In the event the failure is deemed as a non-warranty event, we will contact you before we proceed with the repair. For repairs covered under warranty, we ask that you pay to deliver the product to SteppIR, and we will pay shipping costs to delivery back to you.
Controller Swap (Item #04133; Exchange defective original controller for a basic SDA100 controller)
Do you have a defective "original" controller? Send in your controller as a "core", and we will send you back the latest SDA100 controller for $340.00 (regularly $490.00). This does not include any options for the controller, or a power supply (you will use the power supply from your original controller). This is a good way to upgrade to the latest technology at a greatly reduced cost.
SteppIR Support Groups
SteppIR IO Group
The SteppIR IO group is an information exchange group for SteppIR products. It is a great place to ask questions of other SteppIR owners. You will need to join the group to get to the majority of content on the site. Click the link below to get to the SteppIR IO Group.
SteppIR Facebook Community Group
The new company Facebook group serves a similar purpose as the Yahoo! Forum listed above but with a more modernized platform. Facebook offers an easier to use forum with better content management so we expect the yahoo forum will eventually transfer to this new community or use it for alternative purposes. Be one of the first to get the group started and continue growing the community! Click the link below to get to the SteppIR Facebook Group.
