The most potent single tower antenna systems ever seen in Amateur Radio
Once you get your SteppIR up and running we want to make sure it stays up and running! See below for a set of common troubleshooting tips that might help you with the operation of your SteppIR antenna. And if these don’t work for you, please don’t hesitate to contact us. And, as always, please sign up for our newsletter to ensure you get the latest and great information from SteppIR.
Here are some quick answers to the most common errors that users encounter with our antennas. If your symptom is not listed below, try the troubleshooting guides for more help.
This is typically caused by damage to the driver board or power supply. First check that your power supply is supplying the correct voltage (24V or 33V). If the power supply is working correctly but you still get this message, the driver board is likely damaged. We recommend filling out an RMA form and sending the controller to SteppIR for repair.
This is typically caused by damage to the controller display board or LCD module. We recommend filling out an RMA form and sending the controller to SteppIR for repair.
This is usually caused by a short-circuit in the antenna wiring or elements. In our DB-series antennas this fault is often caused by damage to the relays in the EHUs. Try disconnecting the control cable from the controller and see if it still restarts. If it doesn’t restart when disconnected from the antenna then you know that it is the antenna which is at fault.
These troubleshooting guides will help you diagnose and repair issues with your SteppIR controllers and antennas. If you are unsure where to begin troubleshooting we recommend that you start by performing a voltage and resistance check on your antenna and controller. The tests will tell you whether there is an issue with your controller, your antenna, or both. Follow the guides below to get started.
For general antenna troubleshooting info, use our basic troubleshooting guides below:
Our expanded troubleshooting guides contain more specific instructions for troubleshooting particular antennas or components.